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Privacy Policy

This Privacy Policy explains how VeryWell Casino collects, processes, stores and safeguards personal information belonging to registered account holders and visitors accessing our services from the United Kingdom. By creating an account or using our website, you acknowledge the practices described below. We act as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We gather different categories of personal data depending on how you interact with VeryWell Casino. The information falls into the following groups:

  • Identity data: full name, date of birth, gender, nationality and copies of government-issued identification documents submitted for KYC verification.
  • Contact data: residential address, email address and mobile telephone number.
  • Financial data: payment method details, transaction history, deposit and withdrawal records, and source-of-funds documentation where applicable.
  • Account data: username, password (stored in encrypted form), security questions, account preferences and gaming history.
  • Technical data: IP address, device identifiers, browser type, operating system, time-zone settings and login timestamps.
  • Usage data: pages viewed, games played, session duration, betting patterns and responsible gambling indicators.

2. Legal Basis for Processing

Processing of your personal data is carried out only where a lawful basis exists. We rely on the following grounds:

  1. Contractual necessity — to register your account, process wagers, handle payments and provide customer support.
  2. Legal obligation — to comply with UK Gambling Commission licensing requirements, anti-money laundering legislation, and tax reporting duties.
  3. Legitimate interests — to prevent fraud, secure our systems, improve service quality and conduct internal analytics, provided your rights are not overridden.
  4. Consent — for marketing communications, optional cookies and certain profiling activities. Consent may be withdrawn at any time.

3. How We Use Your Data

Personal information collected through VeryWell Casino is used for clearly defined purposes:

  • Verifying your identity, age and place of residence before account activation.
  • Processing deposits, withdrawals and bonus credits.
  • Monitoring gameplay for signs of problem gambling and applying responsible gaming tools.
  • Detecting suspicious activity, fraud attempts and breaches of our Terms.
  • Responding to enquiries submitted through our support channels.
  • Complying with regulatory reporting and audit requirements.

4. Data Sharing and Disclosure

We do not sell personal data. Information may be shared with the following recipients when strictly necessary:

  • Payment service providers and banking partners for transaction processing.
  • Identity verification agencies and credit reference bureaus for KYC checks.
  • Game software suppliers whose products are integrated into our catalogue.
  • Regulatory authorities, including the UK Gambling Commission and HMRC, when legally required.
  • Law enforcement bodies investigating potential criminal activity.
  • IT, hosting and analytics service providers operating under data processing agreements.

5. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure an adequate level of protection through Standard Contractual Clauses, UK adequacy regulations, or equivalent safeguards approved by the Information Commissioner's Office.

6. Data Retention

Account information is retained for the duration of your active relationship with VeryWell Casino and for a minimum of seven years following closure, in line with anti-money laundering regulations. Marketing data is retained until you withdraw consent. Technical logs are typically held for 24 months.

7. Your Rights

Under UK GDPR you are entitled to exercise the following rights regarding your personal data:

  • The right to access copies of information we hold about you.
  • The right to request correction of inaccurate or incomplete records.
  • The right to erasure, subject to overriding legal obligations.
  • The right to restrict or object to certain processing activities.
  • The right to data portability in a structured, machine-readable format.
  • The right to lodge a complaint with the Information Commissioner's Office.

Requests should be submitted through the verified email address associated with your account. We respond within one calendar month.

8. Security Measures

VeryWell Casino applies technical and organisational measures to protect your information, including TLS encryption, segregated databases, role-based access controls, regular penetration testing and staff training on data protection obligations.

9. Cookies

Our website uses essential, functional and analytical cookies. Detailed information about cookie categories, their purpose and retention periods is available within the cookie preferences panel, where you may adjust your settings at any time.

10. Changes to This Policy

This Privacy Policy may be updated to reflect changes in legislation, regulatory guidance or our internal procedures. Material amendments will be communicated through your registered email address. The effective date is displayed at the top of the document.